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Monday. I’m SO frustrated that I’m shaking. I HATE dealing with customer services in this country. I think it’s this way, they see my phone number on the display and they check my info: “This person doesn’t speak German, let her call again and again and see how long does it take for her to get tired and forget about it”.
I can’t f#$king believe that nobody speaks English because it’s compulsory at school since many, many years.

I spent one hour calling and waiting on the line just to hear: “Nein, nur Deutsch” (No, only German).
On the seventh call I got a woman who tried to help me half in English half in German. When I almost had the problem explained and she was telling me what to do, the communication stopped and I started listening to a recording asking me how I would rate from 0 to 10 the service and the person who helped me. The girl was ok so she got a 6. The service got a f#$king 0. I’m PISSED.
So I called again and I got a sucker who said again: “Nein, nur Deutsch”, so I replied in German: “One moment, please” and I went fuming to my son and said: “Talk to him, tell him the f#$king connection is not working for 10 days and that every time I call they don’t help me or hang up”.
My son started explaining and I heard him saying: “For the past 10 days we have a shitty connection” and then the guy interrupted him asking: “Did you call 3 minutes ago?” so my son asked me if I had called and I said I did but then the communication failed and I don’t know what I have to do.
Apparently, I have to wait. He said they are talking with the technical department and see if they can help me. This is so frustrating.

Any other thing I would probably say: “F@#k it” and let go… But we are talking about MY internet connection. The only thing I have to communicate with my friends and family.
That’s on the top 5 of things I can’t live without. Please, don’t ask me the other 4 because I’ll have to think the answers.
Ugh.

~ by DotedOn on July 11, 2016.